Leigh, who joined Kestrel in October, says her number one priority is to help her team build stronger customer relationships.
“Kestrel has a name for reliability and listening to customers,” Leigh said. “Our products and services are customer-led, so I want to make sure that the team are freed up from administration tasks to help them really build those relationships.”
Leigh has wasted no time in making good on her promise and is working with the Kestrel IT department to streamline the customer service system.
Having previously worked in the building products industry, looking ahead, Leigh feels 2018 could shape up to be a good year.
“With the scrapping of stamp duty up to £300,000 in England and the Chancellor’s promise of £15.3bn of new cash for housing over the next five years, there’s every reason to be optimistic,” she said. “Kestrel customer services will certainly be doing all we can to make sure 2018 is a great year for our customers.”