Meeting the challenges presented by the Covid pandemic has been a team effort for UPVC roofline manufacturer Kestrel.
Despite global shortages in materials, ongoing restrictions affecting how people work and an unprecedented surge in demand for its fascia, cladding and other products, Kestrel is running with an impressive 95% average OTIF (on time and in full) delivery rate.
Kestrel sales and marketing director Owen Thorogood explained that in the early days of the pandemic, a small team across all departments worked together to plan for reopening. This multi-department approach was the groundwork for Kestrel’s team approach to managing through difficult times.
There are regular communications across different departments using Teams and Whatsapp to give directors and managers a clear overview of all aspects of the business.
“Raw material supply has been difficult, however good forward planning and daily management of the process has meant we haven’t seen the issues that we know others have faced,” Owen said. “It’s ongoing, but we continue to manage,”
Meanwhile, staff have played their part, not least in observing social distancing and other restrictions, which in turn is helping production levels.
“We’ve experienced great support from our staff and have, thankfully, had low levels of Covid diagnosis and absences,” Owen said. “Staff have kept to the processes in place on site to mitigate against the risk of transmission.
“We have also maximised people’s roles, with cross-functional training in all areas.”
To make sure Kestrel stockists have the products they need, the customer services team have started sending out emails to remind them of delivery days and ensure they submit orders within agreed lead times.
And that effort is paying off as TD Building Supplies of Huddersfield explained. “It’s amazing that despite all of the difficulties and challenges of Covid, you can still order your Kestrel stock on a Monday and it’s here by the Thursday,” they said.
Looking ahead, the Kestrel team believe that the experience of managing in a pandemic has helped bring in some positive changes.
“We have an experienced team of managers and directors, with a good overview of different aspects of the business and we’ve learnt to adapt quickly,” Owen added. “We know that communicating, forward planning and keeping customers informed is the key to meeting any challenges ahead.”